Status Page

Current Status:
Due to recent stability issues we have migrated all our servers away from our original data center to a new center located in New Jersey.
This has involved an update to Windows 2003 on all our windows servers.
As a result of this migration, customers using ASP.NET can now make use of the .NET framework up to V3.5

Customers are advised that they may need to update their FTP accounts.
In order to do so, please delete and recreate non functional FTP accounts via domain control panels at:
http://:2002
Please allow ten minuites before newly created FTP accounts work correctly; larger sites will require more time.

Database connections may also be affected.
Please ensure that your database connection strings are updated to:
69.10.50.188 - MySQL (previously 192.168.14.188)
69.10.50.82 -- MSSQL (previously 192.168.14.82)
We have used a search and replace tool to update as many as possible but some may still need to be manually updated.

Domain related enquires (dns changes, transfers) should be emailed to domains@hostonce.com.
Billing inquiries (park page, billing issues, etc) should be emailed to billing@hostonce.com.
Please do not request these via the helpdesk at this time.

Finally, if any issues with your website are still outstanding, please contact us again via our helpdesk and we will respond as soon as possible.
We are obviously *very* busy after this migration.
Please avoid entering multiple tickets to our helpdesk as this slows our response times further.
Thank you for your cooperation and patience.

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